Effective date: Oct 1, 2024
Last updated: Sept 16, 2026
This page contains two documents. Part I is the Oway Terms of Service, which governs your use of the Oway platform. Part II is the Oway Privacy Policy, which describes how we handle information. By creating an Oway account or using the Services, you agree to both.
Part I: Terms of Service
1. Agreement to These Terms
These Terms of Service ("Terms") are a binding agreement between you and Oway, Inc. ("Oway," "we," "us," or "our") governing your access to and use of shipoway.com, the Oway shipper, carrier, and driver applications, our telephone lines, our AI assistant Juno, our APIs, and all related services (together, the "Services").
By creating an Oway account, accessing the Services, calling us, tendering or accepting a load through Oway, or accepting a call or message from us, you agree to these Terms and to the Privacy Policy in Part II. If you are doing any of this on behalf of a company, you represent that you have authority to bind that company, and "you" means that company as well as you personally.
If you do not agree, do not use the Services.
Where you and Oway have signed a separate written agreement, such as an Oway Carrier Agreement, Shipper Agreement, or Master Services Agreement, that agreement governs if it conflicts with these Terms, except that Section 6 (Automated, AI-Assisted, and Recorded Communications) applies in addition to any such agreement unless that agreement expressly says otherwise.
2. Who We Are and What Oway Does
Oway operates a freight orchestration platform. Our users are businesses and the people who work for them: shippers, motor carriers, brokers, dispatchers, and drivers. The Services are for business use only and are not directed to consumers.
Oway acts as a licensed property broker under [USDOT / MC number] arranging for the transportation of freight by authorized motor carriers. Oway is not a motor carrier and does not itself transport freight. We do not take possession or custody of cargo, we do not operate equipment, and we are not a freight forwarder, warehouse, or indirect air carrier unless we tell you otherwise in writing for a specific shipment.
When Oway arranges a shipment, the transportation contract is between the shipper and the motor carrier. Oway's role is to match the load to capacity, facilitate the tender, coordinate the shipment, and, where we agree to do so, handle billing and settlement between the parties.
3. Eligibility and Accounts
To use the Services you must be at least 18 years old and acting for a business. Motor carriers must hold active operating authority, meet our onboarding and safety requirements, and maintain the insurance described in Section 8.
You are responsible for the accuracy of the information you give us, including your operating authority, insurance, tax information, remittance details, and every telephone number you place on your account. You agree to keep this information current, and to update or remove a telephone number promptly if it is reassigned or is no longer yours.
You are responsible for all activity under your account and for keeping credentials confidential. Tell us immediately at help@oway.io if you suspect unauthorized access. You may add users to your account, and you are responsible for what they do and for ensuring they are authorized to accept these Terms and give the consents in Section 6 on your company's behalf.
We may refuse, suspend, or close an account at our discretion, including where we cannot verify authority, insurance, or identity, or where we suspect fraud.
4. License to Use the Services
Subject to these Terms, Oway grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. You may not resell, sublicense, scrape, reverse engineer, copy, or build a competing product from the Services, use automated means to access them except through our documented APIs, interfere with their operation, or use them to violate any law.
5. Loads, Tenders, Rates, and Payment
Tenders and acceptance. A load offered through the Services is an offer to arrange transportation on the terms shown. A load is booked when a carrier accepts it through the platform, through an Oway representative, or by telling Juno on a recorded call that the carrier accepts. A load accepted verbally on a recorded call is binding, and the recording and transcript are evidence of the agreement. Oway confirms every acceptance in writing by rate confirmation, and the written confirmation controls if it differs from what was said on the call.
Carrier obligations. Carriers agree to maintain active operating authority and a satisfactory or unrated safety rating, transport freight using their own equipment and drivers, comply with all applicable transportation, safety, hours-of-service, hazardous materials, and licensing laws, pick up and deliver within the agreed windows, provide accurate status updates and location information, notify Oway promptly of any delay, damage, loss, accident, or refusal, and submit a clean signed bill of lading and proof of delivery. Carriers agree not to re-broker, co-broker, subcontract, interline, or transfer a load to any other carrier without Oway's prior written consent. Double brokering is a material breach, voids any obligation of Oway to pay, and may be reported to industry fraud databases and law enforcement.
Shipper obligations. Shippers agree to describe freight accurately, including weight, dimensions, commodity, class, value, and any hazardous materials, to load and secure freight properly where they perform loading, to provide accurate pickup and delivery instructions and appointment availability, and to make freight available during the agreed windows. Misdescribed freight may result in reweigh, reclassification, or additional charges.
Rates and charges. The rate for a shipment is the rate shown on the rate confirmation. Accessorial charges, including detention, layover, truck order not used, lumper fees, reconsignment, and redelivery, apply as stated on the rate confirmation or as agreed in writing. Rates quoted by the Services, including any rate or index estimate Juno gives you, are estimates until confirmed in a rate confirmation.
Invoicing and payment. Carriers invoice Oway with the rate confirmation, signed bill of lading, and proof of delivery attached. Oway pays on the terms stated on the rate confirmation. Shippers pay Oway on the terms stated in their rate confirmation or agreement. Undisputed past-due amounts accrue interest at [2% per month or the maximum the law allows, whichever is less, and you are responsible for reasonable collection costs.
Setoff. Oway may set off amounts you owe us, including cargo claims, overcharges, advances, fuel or factoring advances, and chargebacks, against amounts we owe you.
Factoring and assignment. A carrier that assigns receivables to a factor must give Oway written notice and a notice of assignment. Oway pays the party of record and is not liable for payment to a superseded factor. You may not otherwise assign these Terms without our written consent.
6. Automated, AI-Assisted, and Recorded Communications
(a) Juno. Oway provides an AI assistant named Juno that communicates by voice and text. Juno uses an artificial or AI-generated voice and can hold a conversation without a human participant. You may reach Juno by starting a voice session in an Oway application, by calling an Oway telephone number, or by answering a call Oway places to a number on your account. Juno identifies itself as an automated AI assistant at the start of every call.
(b) Operational communications to the numbers you provide. You agree that Oway and its service providers may contact you and your designated personnel, at each telephone number you provide to Oway or maintain in your Oway account, including any wireless number, using an automatic telephone dialing system, an artificial or AI-generated voice, prerecorded messages, and text messages, for operational purposes arising from your use of the Services. Operational purposes include load tender and acceptance, dispatch and routing, pickup and delivery appointment coordination, check calls and status updates, detention and exception handling, document collection, billing and settlement, account servicing, and safety and security notices.
You represent that you are the subscriber of, or a customary user authorized to give consent for, each number you provide, and that you are authorized to give this consent on behalf of the entity that holds your Oway account.
(c) Marketing communications are separate and optional. Oway will not place marketing or telemarketing calls or texts to you using an autodialer or an artificial or AI-generated voice unless you separately opt in. That consent is not required to open or maintain an Oway account, to use any Oway service, or to buy anything from Oway, and you may withdraw it at any time without affecting the operational communications in (b).
(d) Recording and transcription. Calls and voice sessions between you and Oway, including those handled by Juno, may be recorded and transcribed for quality assurance, model evaluation and improvement, dispute resolution, safety, and legal record-keeping. Oway discloses recording at the start of every call, before recording begins. Continuing the call after that disclosure indicates your consent to be recorded, including in states that require the consent of every party. If you do not consent to being recorded, tell the assistant or the representative and end the call, or contact us at help@oway.io to arrange another channel.
(e) How to stop. You may withdraw consent for automated, AI, or recorded communications at any time by any reasonable means, including telling Juno or an Oway representative to stop during a call, replying STOP to a text, changing the notification settings in your Oway account, or emailing help@oway.io. We do not require any particular method. We honor withdrawal requests promptly and in any event within the time the law allows.
Withdrawing consent does not terminate your account or these Terms. We may continue to contact you by email, in-app notification, and manually dialed live calls where reasonably necessary to perform under these Terms and move your freight.
(f) Automated actions. Juno may take operational actions during or after a call, including tendering a load, recording your acceptance of a load, scheduling an appointment, or updating shipment status. You may ask a person at Oway to review or reverse any action Juno takes by contacting help@oway.io. Section 5 governs the effect of a verbal acceptance.
(g) Message rates. Message and data rates may apply to text messages. Oway is not responsible for charges imposed by your mobile carrier.
(h) Changes to this section. Where a change to this Section materially expands the communications you are agreeing to, we will obtain your affirmative acceptance of the updated Terms before relying on that change as to you.
7. Cargo Loss, Damage, and Claims
As a broker, Oway is not liable for cargo loss, damage, delay, or shortage. The carrier that transports the freight is responsible for cargo liability under 49 U.S.C. § 14706 and its own contract of carriage.
Claims must be filed with the responsible carrier within nine months of delivery, or of the scheduled delivery date where the freight is not delivered, and suit must be brought within two years and one day of a claim denial. Oway will provide documentation and reasonable assistance in a claim, and where we have agreed to administer claims we will do so as an accommodation, which does not make us liable for the loss.
Carriers agree to be liable for the full actual value of the cargo unless the rate confirmation states a lower limit. Carriers may not limit liability by tariff, bill of lading term, or released value provision unless Oway has agreed to it in writing for that shipment.
8. Insurance
Carriers agree to maintain, at minimum, commercial automobile liability of $1,000,000 per occurrence, cargo insurance of $100,000 per occurrence, general liability of $1,000,000, and workers' compensation as required by law. Higher limits may be required for specific freight and will be stated on the rate confirmation.
Carriers agree to name Oway as a certificate holder, to have their insurer give Oway at least 30 days' notice of cancellation or material change, and to notify Oway immediately if coverage lapses. Coverage must be primary and without exclusions that would defeat coverage for the freight being hauled, including unattended vehicle, theft, reefer breakdown, and radius exclusions where relevant.
9. Prohibited Conduct
You agree not to: re-broker, co-broker, or subcontract a load without our written consent; misrepresent your identity, authority, insurance, safety rating, or equipment; use another party's identity, MC number, or credentials; hold freight hostage or demand payment outside the agreed rate; solicit or interfere with Oway's customers or carriers using information obtained through the Services; circumvent Oway on a shipment we introduced you to, as described below; upload malicious code or attempt to breach the Services; scrape or harvest data; or use the Services in violation of any law, including sanctions and export controls.
Fraud. We investigate suspected fraud, identity theft, and double brokering, and may suspend accounts, withhold payment on affected loads, report to FMCSA, industry fraud databases, insurers, and law enforcement, and pursue recovery.
10. Intellectual Property
Oway and its licensors own all rights in the Services, including the software, models, interfaces, designs, Juno, the Oway pricing index and any rate or market data we generate, and all trademarks. These Terms grant you no rights in any of it except the limited license in Section 4.
Your data. You keep ownership of the shipment data, documents, and content you submit. You grant Oway a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and create derivative works from that content as needed to provide and improve the Services, and to create aggregated or de-identified data and insights. Aggregated and de-identified data does not identify you or your company, and Oway may use and disclose it without restriction.
Feedback. If you send us suggestions, we may use them without obligation to you.
11. Confidentiality
Each party agrees to protect the other's non-public business information, including rates, customer and carrier lists, and platform data, with at least reasonable care, to use it only to perform under these Terms, and not to disclose it except to personnel and advisors who need it and are bound to equivalent obligations. This does not cover information that is public through no fault of the receiving party, was already known without a duty of confidence, is independently developed, or must be disclosed by law, in which case the receiving party will give notice where permitted.
12. Third-Party Services
The Services may connect to systems we do not control, including load boards, transportation management systems, ELD and telematics providers, payment processors, and telephony and speech providers. We are not responsible for those services or for what they do with information you direct us to share with them.
13. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, OWAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, that any load, rate, or capacity will be available, or that any carrier or shipper will perform.
About Juno and AI output. Juno is an automated system. Its responses, rate estimates, index figures, summaries, and transcripts may be incomplete or wrong. Rate and index figures are estimates and are not an offer until confirmed in a rate confirmation. You are responsible for reviewing what Juno tells you before you act on it. Nothing Juno says is legal, tax, insurance, or regulatory advice.
Carrier vetting. We apply the onboarding and verification checks we describe, and those checks do not make us a guarantor of any carrier's authority, insurance, safety, honesty, or performance.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.
OWAY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF [THE AMOUNTS YOU PAID OR WERE PAID THROUGH OWAY IN THE SIX MONTHS BEFORE THE EVENT] OR [$10,000].
These limits do not apply to a party's indemnification obligations, to amounts owed for completed shipments, or to liability that cannot be limited by law.
15. Indemnification
You will defend, indemnify, and hold harmless Oway and its officers, directors, employees, and agents from any claim, loss, liability, fine, penalty, or expense, including reasonable attorneys' fees, arising out of your use of the Services, your breach of these Terms, your negligence or willful misconduct, your violation of any transportation, safety, employment, or privacy law, any cargo loss or damage caused by you, any personal injury or property damage arising from your operations, and any claim that you gave Oway a telephone number you were not authorized to provide or failed to update a number that had been reassigned.
16. Term, Suspension, and Termination
These Terms apply while you have an account or use the Services. Either party may terminate at any time on written notice. We may suspend or terminate immediately for breach, suspected fraud, lapsed authority or insurance, or risk to the Services or other users.
Termination does not affect obligations for shipments already tendered or in transit, amounts owed, or the sections that by their nature survive, including 5 (payment obligations), 6(d) and 6(e), 7 through 11, and 13 through 18.
17. Dispute Resolution and Arbitration
Please read this section carefully. It affects how disputes are resolved and waives the right to a jury trial and to participate in a class action.
Informal resolution first. Before starting a proceeding, the complaining party will send written notice describing the dispute to the other and the parties will try in good faith to resolve it for 30 days.
Arbitration. Any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be settled by binding arbitration administered by [the American Arbitration Association under its Commercial Arbitration Rules], before one arbitrator, seated in [San Francisco, California], in English. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. All claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim alone will proceed in court and the rest of this Section still applies.
Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information. Cargo claims governed by 49 U.S.C. § 14706 may be brought as that statute provides.
Governing law. These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws rules, and by applicable federal transportation law. Where arbitration does not apply, the parties consent to the exclusive jurisdiction of the state and federal courts in Delaware, USA.
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Jury waiver. To the extent any dispute proceeds in court, each party waives any right to a jury trial.
18. General
Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship. Carriers are independent contractors and control the manner and means of transportation, including the selection, supervision, and compensation of drivers.
Changes to these Terms. We may update these Terms. We will post the updated version with a new effective date and, where a change is material, give notice. Where a change materially expands the communications you are agreeing to receive under Section 6, we will obtain your affirmative acceptance before relying on that change as to you. Continued use after a non-material change means you accept it.
Notices. We may give notice by email to the address on your account, by in-app notification, or by posting on the Services. You give notice to Oway at help@oway.io or the address in Section 19.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Severability and waiver. If a provision is unenforceable, the rest stays in effect. A failure to enforce is not a waiver.
Entire agreement. These Terms and the Privacy Policy, together with any rate confirmation and any signed agreement between us, are the entire agreement on this subject.
19. Contact
Oway Inc.
2261 Market St, STE 86015, San Francisco CA 94114
help@oway.io
Part II: Privacy Policy
This Privacy Policy describes how Oway, Inc. ("Oway," "we," "us," or "our") collects, uses, shares, and protects information in connection with shipoway.com, the Oway shipper, carrier, and driver applications, our telephone lines, our AI assistant Juno, and all related services (together, the "Services").
By creating an Oway account, using the Services, calling us, or accepting a call from us, you agree to this Privacy Policy. Where the law requires your separate, affirmative consent for a specific practice, such as automated or AI-generated calls to your telephone number, we obtain that consent separately through the Oway Terms of Service in Part I or the Oway Carrier Agreement, and this Policy describes what we do with the information those practices produce.
If you do not agree with this Policy, do not use the Services.
1. Information We Collect
Information you give us
- Account and company information. Name, job title, business email address, telephone numbers including mobile numbers, company name, MC and DOT numbers, physical and mailing addresses, and login credentials.
- Verification and compliance information. Operating authority, insurance certificates, W-9 and tax identification information, safety ratings, and other documents required to onboard a carrier or shipper.
- Payment and settlement information. Bank account and remittance details, invoices, rate confirmations, and settlement records. Card and bank numbers are handled by our payment processors and we do not store full account numbers on our systems.
- Shipment and load information. Origin and destination, lanes, commodity, weight, equipment type, rates, appointment times, reference numbers, and the contents of bills of lading, proofs of delivery, and related documents.
- Communications you send us. Emails, in-app messages, text messages, support tickets, and anything you tell us on a call.
Information we collect automatically
- Device and usage data. IP address, browser and device type, operating system, pages and screens viewed, features used, timestamps, and referring pages.
- Location data. Where you or your driver enable it, the approximate or precise location of a device or tractor for shipment tracking. Drivers can disable location sharing in the app, which may limit tracking features.
- Cookies and similar technologies. Described in Section 7.
Voice and call information
Because voice is central to how Oway works, this category has its own section. See Section 2.
Information we get from others
- Public and licensed carrier databases, including FMCSA records, safety and authority data, and insurance verification services.
- Load boards, transportation management systems, and other platforms you connect to your Oway account.
- Your employer or the company that holds the Oway account, where they add you as a user.
- Fraud prevention, identity verification, and credit reference providers.
2. Voice, Call Recordings, and Juno, Our AI Assistant
About Juno
Oway provides an AI assistant named Juno. Juno speaks by voice using an artificial or AI-generated voice, and can hold a conversation without a human participant on the call. You may reach Juno by starting a voice session inside an Oway application, by calling an Oway telephone number, or by answering a call that Oway places to a number on your account.
Juno identifies itself as an automated AI assistant at the start of every call.
What we collect from calls and voice sessions
- Audio recordings of calls and in-app voice sessions.
- Transcripts generated automatically from that audio.
- Call metadata: the telephone numbers involved, date, time, duration, direction, call outcome, and whether the call was handled by Juno or by a person.
- The operational content of the conversation: loads, lanes, rates, appointments, status updates, exceptions, and anything else discussed.
- Consent and preference records: the telephone number consented, the date and time, the version of the terms accepted, the place where it was accepted, a record of the acceptance itself, and any later request to stop.
Recording and your consent to it
We record and transcribe calls and voice sessions. We disclose that a call is being recorded at the start of every call, before the recording begins. Continuing the call after that disclosure indicates your consent to be recorded, including in states that require the consent of every party to a call.
If you do not want to be recorded, tell Juno or the representative and end the call, or contact us at help@oway.io and we will arrange another way to communicate with you.
Automated and AI-generated calls and texts
We place automated calls and text messages, including calls delivered by Juno using an AI-generated voice, only to telephone numbers you have provided to us or that are held in your Oway account, and only where you have agreed to receive them under the Oway Terms of Service or the Oway Carrier Agreement.
We treat these in two categories.
Operational
Load tender and acceptance, dispatch, routing, appointment scheduling, check calls, status and exception updates, document collection, settlement, account servicing, and safety notices. These are part of the Oway Terms of Service and Carrier Agreement you accepted.
Marketing
Calls and texts promoting Oway, new lanes, rates, offers, and incentives. These require a separate optional opt-in, and are never required to open an account or use any Oway service.
You can withdraw either consent at any time and by any reasonable method, including telling Juno or an Oway representative to stop during a call, replying STOP to a text, changing your notification settings in your Oway account, or emailing help@oway.io. We do not require any particular method. We honor these requests promptly and in any event within the time the law allows.
Withdrawing consent does not close your account. We may still contact you by email, by in-app notification, and by manually dialed calls from a person where that is reasonably necessary to move your freight.
Automated actions
Juno may take operational actions during or after a call, such as tendering a load, recording your acceptance of a load, scheduling a pickup or delivery appointment, or updating shipment status. You can ask a person at Oway to review or reverse any action Juno takes by contacting help@oway.io.
Using call data to improve Juno
We use call audio and transcripts to evaluate and improve the models behind Juno. You can opt out of the use of your call content for model improvement by contacting help@oway.io. Opting out does not affect your ability to use voice features.
Voice biometrics
Oway does not create, capture, store, or use voiceprints or other biometric identifiers derived from your voice to identify you.
3. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the Services, including matching freight to capacity, tendering loads, and tracking shipments.
- Communicate with you about loads, dispatch, appointments, exceptions, documents, settlement, and your account, by email, in-app notification, text message, and telephone, including automated and AI-generated calls where you have agreed to them.
- Verify carrier authority, insurance, and identity, and onboard new users.
- Process payments and settlements.
- Establish what was agreed on a call and resolve disputes, claims, and chargebacks.
- Detect, investigate, and prevent fraud, double brokering, identity theft, cargo theft, and other unlawful or prohibited activity.
- Assure and improve call quality, and train and evaluate the models behind Juno.
- Analyze how the Services are used and build aggregated or de-identified insights about freight markets, lanes, and pricing. These insights do not identify you or your company.
- Send marketing communications where you have agreed to receive them.
- Comply with legal, regulatory, tax, and record-keeping obligations, including keeping proof of the consents described in Section 2.
4. How We Share Information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not sell or rent call recordings, transcripts, or telephone numbers.
We share information in these circumstances:
- Counterparties to your freight. To move a shipment we share what the other side needs: the carrier learns the shipper's pickup details, the shipper learns the carrier's identity, authority, and shipment status, and facilities learn appointment and driver details.
- Service providers. Companies that provide telephony, speech recognition and synthesis, transcription, hosting and storage, analytics, payments, identity and insurance verification, customer support, and email and messaging delivery. They act on our instructions under contracts that prohibit them from using your information for their own purposes.
- Dispute resolution. Where a dispute arises about a shipment, we may share the relevant recording, transcript, or documents with the parties to that shipment and their insurers or counsel.
- Legal and safety. With regulators, law enforcement, courts, or others where required by law, subpoena, or legal process, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of Oway, our users, or the public, or to investigate fraud.
- Corporate transactions. In connection with a financing, merger, acquisition, reorganization, or sale of assets, subject to this Policy continuing to apply to the information transferred.
- With your direction. Where you connect a third-party system to your Oway account or ask us to share information with someone.
5. How Long We Keep Information
We keep information for as long as needed to provide the Services and for the periods below, or longer where a legal hold, open dispute, claim, or regulatory obligation requires it.
- Call recordings: 12 months from the call.
- Call transcripts: 12 months from the call.
- Call metadata: 12 months from the call.
- Consent and revocation records: 5 years after the account closes.
- Shipment and settlement records: as required by transportation and tax record-keeping rules.
- Account records: for the life of the account, then 5 years.
We keep consent and revocation records for an extended period because we may need them to demonstrate that we had permission to contact you.
6. Security
We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest, access controls and least-privilege permissions, logging and monitoring, and vendor security review. No system is perfectly secure, and we cannot guarantee the security of information transmitted to or from the Services.
7. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Services are used, and measure the performance of our marketing. You can control cookies through your browser settings.
8. Your Choices and Rights
Everyone
- Stop automated and AI calls and texts. Tell the caller to stop, reply STOP, change your notification settings, or email help@oway.io.
- Stop marketing. Use the unsubscribe link in any marketing email, reply STOP to a marketing text, or change your settings.
- Opt out of model improvement. Contact help@oway.io or use your account settings.
- Update your information. Correct your account details, including your telephone numbers, at any time in the app. Please update us promptly if a number you gave us is reassigned or is no longer yours.
Depending on where you live
Subject to the law that applies to you, you may have the right to know what personal information we hold about you, to access a copy of it, to correct it, to delete it, to limit how we use sensitive information, to opt out of sale or targeted advertising, and to be free from discrimination for exercising these rights.
To make a request, email help@oway.io or write to us at the address in Section 11. We will verify your identity before acting, usually by confirming control of the account or the email address on file. You may use an authorized agent where the law permits. We will respond within the time the applicable law requires.
Where a recording or record is needed as evidence in an open dispute or is subject to a legal hold or a record-keeping obligation, we may keep it after a deletion request, and we will tell you when we do.
Appeals. If we decline your request, you may appeal by replying to our decision or emailing help@oway.io with the word APPEAL in the subject line.
9. State-Specific Disclosures
California. Under the California Invasion of Privacy Act we disclose at the start of every call that the call is recorded. If you continue the call after that disclosure, you consent to being recorded. If you do not consent, tell us and we will end the call or move to an unrecorded channel. Under the California Consumer Privacy Act, we have collected the categories of personal information described in Section 1 in the past twelve months, for the purposes in Section 3, and disclosed them to the categories of recipients in Section 4. We have not sold personal information and have not shared it for cross-context behavioral advertising in the past twelve months.
Illinois. We do not collect, capture, store, or use voiceprints or other biometric identifiers as defined by the Illinois Biometric Information Privacy Act.
Other all-party recording states. In Connecticut, Delaware, Florida, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington, as in California, we rely on the start-of-call disclosure and your continued participation as consent to recording.
Nevada, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with comprehensive privacy laws. The rights described in Section 8 are available to you where your state's law provides them.
10. Other Terms
Children. The Services are for business use. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.
International transfers. Oway operates in the United States and stores information there. If you use the Services from outside the United States, you understand that your information will be transferred to and processed in the United States.
Third-party sites. The Services may link to sites we do not operate. This Policy does not apply to them.
Changes to this Policy. We may update this Policy. We will post the updated version here with a new effective date. Where a change materially expands how we use your information or the communications you receive, we will give you notice and, where the law requires it, obtain your affirmative agreement before the change applies to you.
11. Contact Us
Oway Inc.
2261 Market St, STE 86015, San Francisco CA 94114
Privacy + Support: help@oway.io